for an insightful approach to guest satisfaction
BluSky Reviews offer an online hotel guest experience survey programme developed specifically for luxury or boutique hotels. Our programme assists hoteliers drive incremental revenue, resolve issues in real time, boost online reviews and manage their online reputation. Our unique Luxury Benchmarking Report is also a unique exposé and analysis of some of the leading luxury and boutique hotels..
In today’s digital and dynamic world, an online hotel guest experience survey (or post stay survey) empowers hoteliers to capture guest feedback in real time. This not only assists hoteliers to monitor feedback and responses, it provides an effective and immediate tool allowing hotels to action, communicate and engage directly with their guests while also generating incremental revenue opportunities based on guest responses (e.g. “please send me more information regarding weddings” or a unique bounce back offer).
Luxury Hotel Clients include:
BluSky Reviews Overview
Bespoke & Branded Surveys
Instant Guest Offers
UK Based Customer Support
Why BluSky MarketingMore about us
Amazing tool and dead easy with a low price! Probably one of the best on the market after trying out 3 guest survey tools already …they also have features that no other tool has and the service team are amazing.
— Ronak Patel, Marketing Manager, The Arch London
The guest feedback we have received via the online survey has been extremely useful, the detail is much better than what is out on the web via various review sites, it’s more detailed and we use it with HOD’s across the property to help us continuously improve upon what we are already doing.
— Andrew Mackay, General Manager, The Devonshire Arms Country House Hotel & Spa
BluSky’s benchmarking report has enabled our business to ensure that we are achieving the highest level of service. We have managed to record more client data thus enabling our hotel to tailor even more of our customer experience. Without the survey I would not have the information to act upon of which I find to be invaluable.
— Rafi Bejerano, Director, The Arch London
We have been very happy with the online guest experience survey developed by BluSky Marketing, the number of responses secured have been much higher and comments are a lot more insightful than the paper system we previously used, prior to going online.
— Sarah Johnson, PA to Managing Director, Rockliffe Hall
Luxury Hotel Benchmarking Report
What we’ll show you
Not only do we find the hotel guest experience survey one the best systems we have come across in the hospitality industry, but the benchmarking report provides additional insight we cannot access from anywhere else.
Andrew Mackay, General Manager, The Devonshire Arms Country House Hotel